Return & Refund Policy

Last updated: January 2026

1. Overview

This Return and Refund Policy applies to all transactions processed through the Upay platform. By using our services, you agree to the terms outlined in this policy.

2. Refund Eligibility

Refunds may be issued in the following circumstances:

  • Transaction failed but amount was debited from your wallet
  • Duplicate transaction due to a technical error
  • Service not provided after successful payment
  • Unauthorized transaction (subject to investigation)

3. Non-Refundable Transactions

The following transactions are non-refundable:

  • Successfully completed money transfers
  • Mobile recharges and bill payments that have been processed
  • Service charges and platform fees

4. Refund Process

To request a refund:

  1. Contact our support team at support@upaysolution.com within 24 hours of the transaction
  2. Provide your transaction ID and the reason for the refund request
  3. Our team will investigate and respond within 3-5 business days
  4. If approved, refunds will be credited to your Upay wallet within 7 business days

5. Contact Us

For any refund-related queries, please contact us:

  • support@upaysolution.com
  • +91 8000 800 000